Please reach us at info@luxemadestays.com if you cannot find an answer to your question.
Q: How do I book a stay?
A: All bookings are made exclusively through our Airbnb listing. Simply click “Reserve” on our Airbnb page to check availability, confirm rates, and complete your booking securely.
Q: Do I need to pay a deposit?
A: Airbnb handles all payments, including any applicable security deposits. You’ll see the full breakdown of costs before confirming your reservation.
Q: Can I modify or cancel my booking?
A: Yes, modifications and cancellations can be managed directly through Airbnb, in line with the cancellation policy displayed on our listing.
Q: What are the check-in and check-out times?
A: Check-in is from 3:00 PM, and check-out is by 10:00 AM. We’ll send you full check-in instructions via the Airbnb app before your stay. Early check-in or late check-out may be available on request.
Q: How do I access the property?
A: Access is contactless and easy. Details, including key code or smart lock instructions, will be shared via Airbnb before arrival.
Q: Are linens and towels provided?
A: Yes, we provide high-quality bed linen, bath towels, and beach towels (where applicable) for all guests.
Q: Is there Wi-Fi?
A: Absolutely. Complimentary high-speed Wi-Fi is available at all of our properties.
Q: Is mid-stay cleaning available?
A: Mid-stay cleaning can be arranged for longer bookings. Please send us a message via Airbnb to discuss options and availability.
Q: What is your cancellation policy?
A: Our cancellation policy is clearly outlined on our Airbnb listing. Please review it before booking to ensure it suits your needs.
Q: Are pets allowed?
A: Some of our homes are pet-friendly. Please check the Airbnb listing details or message us to confirm before booking.
Q: Is smoking permitted?
A: Smoking is not permitted inside the property. Designated outdoor areas may be used where applicable.
Q: What do I need to bring?
A: Just your personal belongings! Our homes are fully stocked with essentials including quality toiletries, coffee, tea, and some basic pantry items.
Q: Can you recommend local places to eat and explore?
A: Yes! Head to our Our Picks or Our Experiences page for hand-picked local restaurants, activities, and must-dos during your stay.
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